Mp2 Platform Terms & Conditions — Please read before use

These Terms and Conditions ("Terms") form a legally binding agreement between the mp2 online gaming platform ("mp2", "we", "us") and its users ("you", "member"). By accessing our services through the mp2.app website, mobile app, or any other channel, you are deemed to have accepted these Terms.

Mp2 is an internationally licensed online gaming operator. Our services are built with Bangladeshi players in mind, and we are committed to operating with full transparency and fairness. These terms are provided in Bengali so you can understand them with ease.

These Terms & Conditions are subject to change at any time. We will post a notice on the platform when changes occur and indicate the date of the update. Continued use of the platform following any changes constitutes your acceptance of the revised terms.

The following conditions must be met to open an account and use mp2's services:

• You must be at least 18 years old. We strongly discourage minors from participating in any gaming activity.
• All information provided during registration must be truthful, accurate, and complete.
• Each person may hold only one account. Creating multiple accounts is strictly prohibited.
• Online gaming must be legally permitted in the country or region where you reside.
• This account is for your personal use only — managing an account on behalf of a third party is strictly prohibited.
• You are not eligible to register if your name appears on any government-sanctioned prohibited list.

We may verify your identity (KYC) at the time of registration. You may be required to submit a national ID, passport, or other government-issued document. Certain features may be restricted until verification is complete.

You are responsible for keeping your account secure. Please follow these guidelines:

• Use a strong password that combines letters, numbers, and special characters.
• Never share your login credentials with anyone.
• If you notice any suspicious activity on your account, please notify us immediately.
• Avoid logging in on public computers or unsecured networks.
• Enable Two-Factor Authentication (2FA) — it adds an extra layer of security to your account.

Mp2 will not be held responsible for any losses resulting from unauthorized use of your account, unless directly caused by a fault in our systems. All activity on your account is considered your responsibility.

All financial transactions on mp2 are fully secure and transparent. We support the most popular payment methods available in Bangladesh.

• Withdrawals must be made using the same method as the original deposit — this is mandatory for anti-money laundering compliance.
• KYC verification must be completed before any withdrawal can be processed.
• A maximum withdrawal limit may apply within a given period — for details On the Payments page See.
• For suspicious transactions, mp2 may request additional verification or place a hold on the payment.
• A record of all transactions is stored in the history section of your account.

Mp2 offers a variety of bonuses and promotional offers, each with its own terms that must be followed.

• Wagering Requirement: Most bonuses require a specified amount to be wagered before withdrawal. This condition is clearly stated alongside each offer.
• Validity: Each bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Single Use: Each bonus offer may only be claimed once, unless stated otherwise.
• Bonus Abuse: Any attempt to abuse the bonus system will result in the forfeiture of the relevant bonus and associated winnings.
• Referral Bonus: Bonuses earned through valid referrals are also subject to wagering requirements.

For full details on bonuses and promotions, visit our Bonus Page See. For any unclear matters, please contact our support team.

All betting and gaming activity on mp2 is governed by defined rules. Separate rules apply to Sports Betting, casino games, and live games.

• All game outcomes are determined by a Certified Random Number Generator (RNG).
• If a match is cancelled or postponed in Sports Betting, bets will be settled according to mp2's established rules.
• If a technical error affects the outcome of a game, mp2 reserves the right to void that round.
• Minimum and maximum bet limits vary by game and betting market.
• Bets placed after odds change during live betting will be accepted at the updated odds.

In any dispute, mp2's technical records and server logs shall serve as the final authority. Any objections regarding results must be raised with the support team within 72 hours.

The following activities are strictly prohibited on the mp2 platform and may result in account termination as well as legal action:

• Fraudulent activity, collusion, or match fixing.
• Placing bets using software bots, automated betting programs, or artificial intelligence.
• Exploiting the bonus system by using multiple accounts.
• Attempting to steal another user's information or hack their account.
• Money laundering or processing of illegal funds.
• Harassing or threatening mp2 staff.
• Exploiting vulnerabilities in the platform's system (if you discover one, please report it to us).

Mp2 believes gaming is entertainment. We are committed to promoting responsible gaming across our platform.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Betting Limits: You can also set your own wagering limit — capping how much you bet within a given period.
• Session Limits: You can set a daily time limit on how long you spend gaming.
• Temporary Break: Your account can be temporarily deactivated for any period between 24 hours and 6 months.
• Self-Exclusion: If you wish to permanently stop using the platform, you may apply for self-exclusion.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

For more information on responsible gaming, visit our Responsible Gaming page See.

All content on the mp2 platform — including logos, designs, software, text, graphics, and game interfaces — is the intellectual property of mp2 or its licensors, and grants no ownership or proprietary rights to users.

• Using mp2's logo or brand assets without prior permission is prohibited.
• No part of the platform may be copied, distributed, or modified.
• Reverse engineering or decompiling any game software is strictly prohibited.
• Content from third-party game providers is protected under their respective licenses.

Mp2 always strives to provide reliable service. However, our liability has limits in certain situations:

• Mp2 is not liable for any losses resulting from internet disconnection, power outages, or device failure.
• Mp2 is not liable for delays or errors caused by third-party payment gateways.
• Services may be temporarily unavailable during unscheduled server maintenance.
• Mp2 is not liable for any losses resulting from a user's own negligence.
• Mp2 is not responsible for any financial losses from gaming — gambling carries inherent risk.

Mp2 may suspend or terminate any account under the following circumstances:

• For violating any provision of these Terms.
• If fraudulent activity or suspicious transactions are detected.
• Submitting false identity information or fraudulent documents.
• As required by regulatory authorities or legal obligations.
• If your account has been inactive for an extended period (more than 12 months).

Read mp2's Terms & Conditions — covering accounts, bonuses, payments, betting, and responsible gaming, all in detail.

To submit a complaint or resolve a dispute, please follow our designated process:

• Step One: Contact us at support@mp2.app with full details. Please include the date, time, and description of the incident.
• Step Two: We will review your complaint and respond within 48 hours.
• Step Three: If you are not satisfied with our resolution, you may appeal to a neutral third-party arbitrator.
• Both parties will maintain a cooperative approach throughout the dispute resolution process.

Mp2 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. When changes are made:

• For significant changes, at least 7 days' prior notice will be given.
• Notices will be delivered via banners or pop-ups on the platform, as well as by email.
• Continued use of the platform after any changes constitutes acceptance of the updated Terms & Conditions.
• If you do not agree to the updated terms, you will have the option to close your account.

If you have any questions about these Terms or need assistance, please get in touch with us:

• Email: support@mp2.app
• Live Chat: Available 24/7 on the platform
• Response time: Usually within 1–4 hours

Our support team speaks Bangla and is always ready to help you with any issue.